Return Policy

Our return policy is simple. Within 30 days of receipt of your order, you may return:

  • any book in its original condition
  • any unopened videotape and/or DVD
  • any defective videotape and/or DVD  NOTE: Videotape must be already defective when you received it
  • any other merchandise item in new condition, with its original packaging and accessories

for a full refund. You can also cancel unshipped items.

Our return center cannot process exchanges. If the item is a gift, we can issue a check refund to the gift recipient at the same address to which the order was shipped. Including the e-mail address or name of the person who gave the gift will help to expedite the process.

If the item is not a gift, we will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address listed on the back of your packing slip.

If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:

DeBee Communications, Corp.
Return Department
7232 Pisa Hills
Rio Rancho, NM 87144

For your protection, please use UPS or Insured Parcel Post for shipment.