Return Policy
Our return policy is simple. Within 30 days of receipt of your order, you may return:
Our return center cannot process exchanges. If the item is a gift, we can issue a check refund to the gift recipient at the same address to which the order was shipped. Including the e-mail address or name of the person who gave the gift will help to expedite the process.
If the item is not a gift, we will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address listed on the back of your packing slip.
For a Return Merchandise Authorization (R.M.A.). Repack the merchandise carefully and in original condition. Include any instruction manuals, warranty card, etc. Wrap the box in brown paper so the original box is unaltered. First, you need to contact us the e-mail or fax number for the RMA number. Send the merchandise, packing slip and completed returns form prepaid and insured to:
E-mail: orders@debee.com
Fax number: 202-517-9135
For your protection, please use UPS or Insured Parcel Post for shipment.
- Any book in its original condition
- Any unopened videotape and/or DVD
- Any defective videotape and/or DVD
NOTE:Videotape must be already defective when you received it. - Any other merchandise item in new condition, with its original packaging and accessories
Our return center cannot process exchanges. If the item is a gift, we can issue a check refund to the gift recipient at the same address to which the order was shipped. Including the e-mail address or name of the person who gave the gift will help to expedite the process.
If the item is not a gift, we will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.
Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address listed on the back of your packing slip.
For a Return Merchandise Authorization (R.M.A.). Repack the merchandise carefully and in original condition. Include any instruction manuals, warranty card, etc. Wrap the box in brown paper so the original box is unaltered. First, you need to contact us the e-mail or fax number for the RMA number. Send the merchandise, packing slip and completed returns form prepaid and insured to:
E-mail: orders@debee.com
Fax number: 202-517-9135
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Bondless Communications RMA # 1006 C Florida Ave, NE Washington, DC 20002 USA |
For your protection, please use UPS or Insured Parcel Post for shipment.